Can't uninstall apps after cancellation
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
When the uninstall button is grayed out, it means that your cloud instance is using Atlassian’s new cloud billing engine.
Solution
There is a Manage Subscription button. You can only cancel the app, and you have to wait for the cancellation period.
To uninstall an app, you need to follow these steps:
Click on the Manage Subscription button.
You will be redirected to the Billing page for your cloud instance.
Cancel the subscription for this add-on.
The app subscription will be canceled and scheduled for deletion after the cancellation period of 30 days.
Having said that, if you would like to delete the subscription immediately and not wait for the cancellation period, please contact the billing team, who can immediately delete the app subscription upon your request.
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