Can't login after restoring a backup
症状
After restoring backup to upgrade JIRA, no one can login.
The following appears in the atlassian-jira.log during the upgrade:
2011-08-16 07:50:28,720 JiraImportTaskExecutionThread-1 INFO admin 469x52x1 1fkxwcc 10.1.2.247 /secure/admin/XmlRestore.jspa [atlassian.jira.upgrade.UpgradeManagerImpl] Performing Upgrade Task: Converting Users and Groups to new structure for Crowd Embedded.
2011-08-16 07:50:28,727 JiraImportTaskExecutionThread-1 WARN admin 469x52x1 1fkxwcc 10.1.2.247 /secure/admin/XmlRestore.jspa [jira.upgrade.tasks.UpgradeTask_Build602] Group not migrated. Group: xxx. Error: Duplicate entry 'xxx-1' for key 2
2011-08-16 07:50:28,734 JiraImportTaskExecutionThread-1 ERROR admin 469x52x1 1fkxwcc 10.1.2.247 /secure/admin/XmlRestore.jspa [atlassian.jira.upgrade.UpgradeManagerImpl] Errors during Upgrade Task: Converting Users and Groups to new structure for Crowd Embedded.
2011-08-16 07:50:28,735 JiraImportTaskExecutionThread-1 ERROR admin 469x52x1 1fkxwcc 10.1.2.247 /secure/admin/XmlRestore.jspa [atlassian.jira.upgrade.UpgradeManagerImpl] Errors occurred during upgrade:
2011-08-16 07:50:28,735 JiraImportTaskExecutionThread-1 ERROR admin 469x52x1 1fkxwcc 10.1.2.247 /secure/admin/XmlRestore.jspa [atlassian.jira.upgrade.UpgradeManagerImpl] Upgrade Error: JIRA is unable to migrate the User Group: 'xxx' because there is another group with the same name, that differs only by case.<br/>You need to resolve the duplicates before upgrading JIRA. Please see <a href="http://docs.atlassian.com/jira/docs-044/Upgrading+JIRA">Upgrading JIRA</a> for details.
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___ Database Statistics ____________________
Issues : 1256
Projects : 24
Custom Fields : 8
Workflows : 1
Users : 0
Groups : 26
Attachments : 375
Comments : 2139
原因
Upgrade fail due to duplicate group name which cause the import to stop migrating users to the new user management.
ソリューション
- Rollback the database to the previous version
Search for the duplicate group:
SELECT * FROM groupbase WHERE groupname='xxx';- Delete one of the duplicate group
- Jira を再起動します。
- Create a new backup
- Perform the XML import for upgrade
Last modified on Mar 30, 2016
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