Can't create issues due to Script Runner for JIRA being disabled
プラットフォームについて: Server および Data Center のみ。この記事は、Server および Data Center プラットフォームのアトラシアン製品にのみ適用されます。
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Fisheye および Crucible は除く
問題
Creating new issues fails with the following message in the user interface:
We can't create this issue for you right now, it could be due to unsupported content you've entered into one or more of the issue fields. If this situation persists, contact your administrator as they'll be able to access more specific information in the log file
The following appears in the atlassian-jira.log
2017-05-02 16:27:54,869 http-nio-80-exec-12 ERROR I264391 987x223562x1 auser 10.0.0.1 /secure/QuickCreateIssue.jspa [c.a.jira.workflow.DefaultOSWorkflowConfigurator] Could not load class 'com.onresolve.jira.groovy.GroovyValidator'
java.lang.ClassNotFoundException: com.onresolve.jira.groovy.GroovyValidator
at org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1305)
at org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1139)
at com.atlassian.core.util.ClassLoaderUtils.loadClass(ClassLoaderUtils.java:76)
at com.atlassian.core.util.ClassLoaderUtils.loadClass(ClassLoaderUtils.java:48)
at com.atlassian.jira.workflow.DefaultOSWorkflowConfigurator$LegacyJiraTypeResolver.loadObject(DefaultOSWorkflowConfigurator.java:130)
at com.opensymphony.workflow.TypeResolver.getValidator(TypeResolver.java:123)
at com.atlassian.jira.workflow.DefaultOSWorkflowConfigurator$JiraTypeResolverDelegator.getValidator(DefaultOSWorkflowConfigurator.java:119)
at com.opensymphony.workflow.AbstractWorkflow.verifyInputs(AbstractWorkflow.java:1503)
at com.opensymphony.workflow.AbstractWorkflow.transitionWorkflow(AbstractWorkflow.java:1203)
at com.opensymphony.workflow.AbstractWorkflow.initialize(AbstractWorkflow.java:615)
at com.atlassian.jira.workflow.OSWorkflowManager.createIssue(OSWorkflowManager.java:741)
at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:580)
at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:494)
at com.atlassian.jira.issue.managers.RequestCachingIssueManager.createIssue(RequestCachingIssueManager.java:192)
at com.atlassian.jira.bc.issue.DefaultIssueService.create(DefaultIssueService.java:238)
at com.atlassian.jira.bc.issue.DefaultIssueService.create(DefaultIssueService.java:207)
... 2 filtered
at java.lang.reflect.Method.invoke(Unknown Source)
at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
at com.sun.proxy.$Proxy306.create(Unknown Source)
... 2 filtered
at java.lang.reflect.Method.invoke(Unknown Source)
at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:136)
at com.sun.proxy.$Proxy306.create(Unknown Source)
at com.atlassian.jira.quickedit.action.QuickCreateIssue.doExecute(QuickCreateIssue.java:308)
... 1 filtered
at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:63)
... 7 filtered
at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
... 52 filtered
at com.atlassian.greenhopper.jira.filters.ClassicBoardRouter.doFilter(ClassicBoardRouter.java:62)
... 7 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 58 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:76)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:74)
... 36 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 10 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 4 filtered
at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
... 29 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 28 filtered
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Unknown Source)
診断
- Script Runner for JIRA is installed
- Script Runner post functions are used on the Create Issue transition
原因
Script Runner is disabled or not installed in JIRA's Universal Plugin Manager
ソリューション
Ensure Script Runner is installed and enabled in JIRA's Universal Plugin Manager