Agent is unable to access projects on Mobile Application

Summary

JSM Agent having all the required permissions is able to access projects on the web application but while accessing the same projects in the mobile application receives the below error -

"Contact your admin for permission to view this project."

Environment

Jira Service Management Cloud

Solution

1. Delete the application completely from the mobile device.

2. Reinstall the application to start fresh.

3. The user should be able to access projects now.

Reference: Jira mobile apps

Other Notes

Some other related known issues with Jira mobile apps:

• Forms (ProForma) not available in the Jira mobile app

• As a customer, I want to use the Customer Portal on a native mobile app

• When logging in Jira from the mobile app the session does not expire

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