Adding Github DVCS Account fails with "String exceeds 255 characters"
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Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
JIRA fails to add a Github DVCS Account and throws the below error:
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2018-07-24 12:38:34,552 https-jsse-nio-443-exec-16 ERROR [c.a.j.web.servlet.InternalServerErrorServlet] {errorId=9d7284e2-70e4-40a6-9d62-85f472d5b2e5, interpretedMsg=, cause=com.opensymphony.module.propertyset.IllegalPropertyException: String exceeds 255 characters., stacktrace=com.opensymphony.module.propertyset.IllegalPropertyException: String exceeds 255 characters.
at com.opensymphony.module.propertyset.AbstractPropertySet.setString(AbstractPropertySet.java:297) [propertyset-1.5.jar:?]
at com.atlassian.jira.projectconfig.servlet.PanelServlet.doGet(PanelServlet.java:188) [?:?]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:622) [servlet-api.jar:?]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:729) [servlet-api.jar:?]
at com.atlassian.plugin.servlet.DelegatingPluginServlet.service(DelegatingPluginServlet.java:37) [atlassian-plugins-servlet-4.5.0.jar:?]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:729) [servlet-api.jar:?]
at com.atlassian.plugin.servlet.ServletModuleContainerServlet.service(ServletModuleContainerServlet.java:45) [atlassian-plugins-servlet-4.5.0.jar:?]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:729) [servlet-api.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:230) [catalina.jar:8.5.6]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) [tomcat-websocket.jar:8.5.6]
...
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1410) [tomcat-coyote.jar:8.5.6]
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49) [tomcat-coyote.jar:8.5.6]
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) [?:1.8.0_102]
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) [?:1.8.0_102]
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) [tomcat-util.jar:8.5.6]
at java.lang.Thread.run(Thread.java:745) [?:1.8.0_102]
, referer=<JIRA_Base_URL>/secure/admin/ConfigureDvcsOrganizations!default.jspa, servletErrorMessage=}Diagnosis
When the operation fails, the URL in the browser's address bar is:
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<JIRA_Base_URL>/<JIRA_Specific_Page_URL>?error=redirect_uri_mismatch&error_description=The+redirect_uri+MUST+match+the+registered+callback+URL+for+this+application.&error_uri=https%3A%2F%2Fdeveloper.github.com%2Fapps%2Fmanaging-oauth-apps%2Ftroubleshooting-authorization-request-errors%2F%23redirect-uri-mismatchCause
The Authorization callback URL of the JIRA OAuth App from Github Settings -> Developer settings → OAuth Apps is not the JIRA Base URL, but the URL of some JIRA specific page that may be longer than expected by Github, e.g.:
Solution
Resolution
Edit the JIRA OAuth App from Github Settings -> Developer settings → OAuth Apps
Set both Authorization callback URL and Homepage URL to JIRA Base URL (https://JIRA.BaseURL.com as in the above example)
Save the settings and add the DVCS Account again
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