Active Directory or LDAP sync is not creating new users or providing access
プラットフォームについて: Server および Data Center のみ。この記事は、Server および Data Center プラットフォームのアトラシアン製品にのみ適用されます。
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Fisheye および Crucible は除く
要約
Newly created LDAP users are not added to Jira or given access to log on after the directory is synced to Jira.
環境
Jira is connected to Microsoft Active Directory.
診断
- The users exist in the directory being synced.
- The Active Directory test connection is successful.
- The directory sync completes successfully with no errors and the following entry in the
<jira-home>/log/atlassian-jira.log:
[c.a.crowd.directory.DbCachingRemoteDirectory] FULL synchronisation complete for directory
The following KB articles do not apply to the situation:
- Inconsistency in group membership and user status on one or multiple nodes in Jira Data Center.
- LDAP users and groups display unexpectedly in Jira server
原因
The newly created users in AD are missing the required fields to be imported into Jira.
ソリューション
Make sure that the newly created users have values for all of the attributes configured on the Jira Directory integration at the Active Directory server, and perform a full sync in Jira.