Unable to complete Hipchat Server export due to insufficient disk space

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プラットフォームについて: Server および Data Center のみ。この記事は、Server および Data Center プラットフォームのアトラシアン製品にのみ適用されます。

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Fisheye および Crucible は除く

This is for an outdated version of Hipchat Server

 This article applies to a version of Hipchat Server which will be deprecated soon. After that period the version will no longer be supported.

When will my version be deprecated?

The following versions have been deprecated:

  • Hipchat Server 1.3 (EOL Date: Aug 17, 2017)
  • Hipchat Server 2.0 (EOL Date: Jun 17, 2018)
  • Hipchat Server 2.1 (EOL Date: Dec 8, 2018)

The following version will be deprecated soon:

  • Hipchat Server 2.2 (EOL Date: May 30, 2019)

You can read more about Atlassian's End of Life policy here.

You should upgrade to a more recent version of Hipchat Server as soon as you can to take advantage of new features, and security and bug fixes.

問題

Hipchat Server exports fail regardless of whether they are run from the Web UI, from Server admin > Export, from the command line, or from the backup script

The export runs successfully until the exporter tool attempts to encrypt it, which is one of the very last steps in the process.

The following appears in the /var/log/hipchat/hcapp.log:

2017-05-23T14:25:28.090600+00:00 hipchat scissortail-worker:20579:INFO GID: 1 JID: 751809fb-d1b8-4626-9209-cdb52c272da6 - Couldn't encrypt the file: Command '['openssl', 'aes-256-cbc', '-in', '/file_store/scissortail/tmpvq8/hipchat-2017-05-23_13-54-01.tar.gz', '-out', '/file_store/scissortail/tmpvq8/hipchat-2017-05-23_13-54-01.tar.gz.aes', '-pass', 'env:1118030fc4874dc5af47f885fc51a6b2']' returned non-zero exit status 1
2017-05-23T14:25:28.824028+00:00 hipchat scissortail-worker:20579:ERROR GID: 1 JID: 751809fb-d1b8-4626-9209-cdb52c272da6 - Job 751809fb-d1b8-4626-9209-cdb52c272da6 failed

The following errors may also be seen towards the end of the /var/log/hipchat/runtime.log

+ grep monit /var/log/hipchat/daemon.log
+ tail -n 10
2017-05-23T22:58:28.792370+00:00 esgdachat monit[12127]: 'file_store_vg-file_store' space usage 91.0% matches resource limit [space usage>90.0%]
2017-05-23T23:00:30.673295+00:00 esgdachat monit[12127]: 'file_store_vg-file_store' space usage 91.0% matches resource limit [space usage>90.0%]
2017-05-23T23:02:32.555099+00:00 esgdachat monit[12127]: 'file_store_vg-file_store' space usage 91.0% matches resource limit [space usage>90.0%]
2017-05-23T23:04:34.433574+00:00 esgdachat monit[12127]: 'file_store_vg-file_store' space usage 91.0% matches resource limit [space usage>90.0%]
2017-05-23T23:06:36.322431+00:00 esgdachat monit[12127]: 'file_store_vg-file_store' space usage 91.0% matches resource limit [space usage>90.0%]
2017-05-23T23:08:38.200033+00:00 esgdachat monit[12127]: 'file_store_vg-file_store' space usage 91.0% matches resource limit [space usage>90.0%]
2017-05-23T23:10:40.088419+00:00 esgdachat monit[12127]: 'file_store_vg-file_store' space usage 91.0% matches resource limit [space usage>90.0%]
2017-05-23T23:12:41.967497+00:00 esgdachat monit[12127]: 'file_store_vg-file_store' space usage 91.0% matches resource limit [space usage>90.0%]
2017-05-23T23:14:43.855672+00:00 esgdachat monit[12127]: 'file_store_vg-file_store' space usage 91.0% matches resource limit [space usage>90.0%]
2017-05-23T23:16:45.735505+00:00 esgdachat monit[12127]: 'file_store_vg-file_store' space usage 91.0% matches resource limit [space usage>90.0%]

 

診断

Review /var/log/hipchat/runtime.log and specifically look for this section, which deals with disk usage:

+ uname -a
Linux hipchat.atlassiansupport.com 3.13.0-106-generic #153-Ubuntu SMP Tue Dec 6 15:44:32 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux
+ df -m
Filesystem                               1M-blocks   Used Available Use% Mounted on
udev                                          3980      1      3980   1% /dev
tmpfs                                          799      1       798   1% /run
/dev/sda6                                    11617   4403      6617  40% /
none                                             1      0         1   0% /sys/fs/cgroup
none                                             5      0         5   0% /run/lock
none                                          3993      0      3993   0% /run/shm
none                                           100      0       100   0% /run/user
/dev/sda1                                      704    104       564  16% /boot
/dev/sda7                                     2960   1118      1689  40% /var/log
/dev/mapper/file_store_vg-file_store        151058 137506      6388  96% /file_store
/dev/mapper/chat_history_vg-chat_history      9948    496      8940   6% /chat_history

Alternatively, from the server's terminal/command-line run df -h which provides similar output. From the example above, /dev/mapper/file_store_vg-file_store, mounted on /file_store, is using 96% of the total 151 GB allocated for the partition. This specific disk is does not have enough space to allow the exporter to successfully compress and encrypt the export archive.

原因

/file_store is running out of disk space. 

ソリューション

Increase the size of the virtual disk for the /file_store drive. For reference, see Increasing disk capacity.

Also, be aware of  HCPUB-3031 - Getting issue details... STATUS . Double check if the Hipchat Server is affected by the problem described in the bug report and remove any unwanted export files from the local filesystem to free up space, if necessary.

 

最終更新日 2018 年 11 月 2 日

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