"Something Went Wrong" Error when logging in with OneLogin
プラットフォームについて: Server および Data Center のみ。この記事は、Server および Data Center プラットフォームのアトラシアン製品にのみ適用されます。
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Fisheye および Crucible は除く
問題
When selecting the Log in with OneLogin option on Hipchat Server, the following error is observed.
環境
- Hipchat Server or Data Center using SAML for user management.
- SAML was configured using the instructions at Set up SSO with OneLogin.
診断
- No entries in the Hipchat Server's /var/log/hipchat/web.log related to SAML login failures.
原因
- The user account was not added to SAML app in OneLogin.
ソリューション
- Please refer to the Getting Started with OneLogin page and make sure that the steps below are followed:
To add apps to users one at a time:
- Go to Users > All Users.
- ユーザーを選択します。
- Go to the Applications tab and click the + plus sign to assign an app to the user.
- Once completed, verify that the user can Log in with OneLogin successfully.
最終更新日: 2018 年 1 月 19 日
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