問題

When synchronizing users to Hipchat Server from Crowd, all of the users present in the directory will be synchronized into Hipchat Server. Filtering synchronized users by group within the Crowd directory is not possible.

診断

環境

• All versions of Hipchat Server with directory integration (v1.1.7 and newer)

原因

By design, Hipchat Server does not have a group structure for managing users. While group data is included in a synchronization from an external Crowd directory, it is "flattened" and cannot be used to designate which users are able to log into and use Hipchat Server.

A feature request to support Crowd groups is available to be watched and up-voted:  HCPUB-437 - Getting issue details... STATUS

回避策

This workaround involves importing existing users into a newly created directory within Crowd, which will contain only those users that should be able to access Hipchat Server. Please see Importing Users from One Crowd Directory into Another for requirements and additional information prior to beginning.

1. Within Crowd, create a new directory for the users that will be synced to Hipchat Server (DIRECTORIES -> ADD DIRECTORY). Create an internal directory and name it Hipchat. This directory will be blank.
2. Navigate to the Users tab and select IMPORT USERS, then select DIRECTORY IMPORTER. 
   1. SOURCE DIRECTORY should be the directory which currently contains the users that will log into Hipchat. 
   2. DESTINATION DIRECTORY should be the newly created Hipchat directory.
3. Select CONTINUE. This will copy those users/groups over to the Hipchat directory.
4. After following the prompts to complete the import, navigate to the APPLICATIONS page, select your Hipchat application, and add the new Hipchat directory. Remove the current directory.
5. Navigate to the USERS page, select the Hipchat directory in the DIRECTORY drop-down and hit Search.
6. You should now be able to sync all the users present in the new directory over to Hipchat Server.