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Hipchat Server knowledge base

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Find troubleshooting and how-to articles for Hipchat Server.

Popular Articles

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Windows Hipchat client crashes immediately on launch
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Error: VT-x is not available (VERR_VMX_NO_VMX) in Virtualbox
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Hipchat Server SSL Installation and Troubleshooting Guide
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How to use bots in Hipchat
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Mac HipChat desktop app: How to clear preferences

最近の記事

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How to list add-ons/integrations recently used
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How to backup Autojoin data from Redis in HipChat Server
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HipChat Server: JIRA Issue Preview is Not Working
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HipChat Server: Unable to Create Users After Hitting Maximum License Count
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How to configure a basic Nginx reverse proxy for Hipchat Data Center

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Installation & Administration

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Functionality lost as Hipchat Server/Data Center license expires
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Admin receives "Unable to add user at this time" when trying to add new user because Hipchat Server License is invalid
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Can I Update VMWare Tools in Hipchat Server separately?
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There was a problem uploading the avatar. Please try again later.
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Where can I download old releases of the Hipchat Server OVA/AMI?

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ネットワーク

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Jira integration with Hipchat Server failed with HTTP error 502
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Some functionalities are broken after updating Hipchat Server hostname
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How to force network configurations and routes
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How To Set DHCP During OVA Import If Server Can't Boot Up
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Hipchat Server is not listening on ports 5222 and 5223

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SSL

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User Management & Directory Integration

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Integrations & Add-Ons

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How to use bots in Hipchat
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How to Setup MailChimp Integration with Hipchat
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Confluence Integration Fails to Send Notifications to Hipchat From Specific Spaces
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How to locally host the GitHub for Hipchat integration
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Cannot integrate Hipchat Server with two (or multiple) Jira Server instances

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アップグレード

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How to perform offline upgrades in Hipchat Server
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Troubleshooting Hipchat Server Upgrades
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Hipchat Server upgrade throws error STDERR: dpkg: dependency error for libc6
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Integration stopped working after upgrade to 2.0.7
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Hipchat Server upgrade fails with cannot execute binary file

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Export & Import

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Hipchat Server Export Fails with a Socket Timeout Error
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Troubleshooting Hipchat Server Export and Import
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Error: Can't reach the Hipchat services when triggering Hipchat Server export
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Unable to decrypt file while importing into Hipchat Server
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Unable to complete Hipchat Server export due to insufficient disk space

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通知

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Confluence Integration Fails to Send Notifications to Hipchat From Specific Spaces
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Notifications fail due to missing curler service
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Integrations no longer send notifications to rooms after server upgrade
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Unable to receive push notifications and emails on Hipchat Server

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ビデオ

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Hipchat Video setup fails on servers behind a proxy
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Unable to Make Video Calls with Error "Sorry, you're not allowed to join this call" When Hipchat Server Has Invalid Server Time
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Hipchat Video does not recognize Apple Cinema Display camera
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Video is enabled in private conversations and disabled in rooms

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メール

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monit scissortail alerts are received after upgrade from 1.1.x to 2.x
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Admin received alerts email indicating Gearman not running
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Admin received alerts email "failed to start (exit status 0) – /etc/init.d/user-sync: Starting user-sync... ok"
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Troubleshooting emails fail to be sent out from Hipchat Server
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How to send an email from the Hipchat Server terminal

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API

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Increase the v2 API rate limit

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セキュリティ

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How to patch Hipchat Server for CVE-2015-7547
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What data is sent to the Internet for push notifications?
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Is Hipchat Server affected by Leap Second?

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ディスク容量

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Online increase of the log partition's disk space
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Hipchat Server /var/log is full
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"Couldn't upload the file" error due to low disk space on Hipchat Server
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Hipchat Server Web Interface Inaccessible and Shows a "Services Starting" Message
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Unable to complete Hipchat Server export due to insufficient disk space

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パフォーマンス

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Hipchat Server services start slowly
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Soft lockup messages from Linux kernel on Hipchat Server
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Hipchat Server CPU Spike caused by _ohai_btf.py processes after 1.4.1 upgrade

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Hipchat Over XMPP

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Hubot stopped working on Hipchat Server v2.0.7 and later
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What is conf.btf.hipchat.com?
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Hipchat Server is not listening on ports 5222 and 5223
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External XMPP ports 5222, 5223 disabled by default in Hipchat Server 2.0.7

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Mac Desktop Client

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Mac HipChat desktop app: How to clear preferences
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Mac クライアントのログをサポートに送信する
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File upload from the desktop client fails with: Couldn't upload the file
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All rooms topics keep loading in Mac client
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Hipchat clients unable to connect to Hipchat Server: Couldn't load Hipchat

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Windows Desktop Client

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Hipchat apps do not have image previews
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How to pre-configure the Windows client with a Hipchat Server URL
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File upload from the desktop client fails with: Couldn't upload the file
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Hipchat clients unable to connect to Hipchat Server: Couldn't load Hipchat
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Windows / Linux Configuration File

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Linux Desktop Client

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Hipchat apps do not have image previews
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Installing Hipchat for Linux Client fails on 32 bit Operating Systems
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File upload from the desktop client fails with: Couldn't upload the file
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Windows / Linux Configuration File
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Sending Windows/Linux Client Logs to Support

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Web Interface & Application

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その他

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Hipchat Server UTC time is incorrect
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Elasticsearch Fails to Start due to Incompatible Java Version
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Uploaded files can't open and emoticons aren't loaded on Hipchat Server behind proxy
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File upload from the desktop client fails with: Couldn't upload the file
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Hipchat Unable to Load Chat History using Hipchat Server

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How-To Guides

ページ:

How to perform offline upgrades in Hipchat Server
ページ:

How to Setup MailChimp Integration with Hipchat
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Mac クライアントのログをサポートに送信する
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How to locally host the GitHub for Hipchat integration
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How to pre-configure the Windows client with a Hipchat Server URL

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最終更新日 2018 年 11 月 2 日

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