Hipchat Server hosted in AWS is not reachable via IP address or FQDN after root volume migration to China region
プラットフォームについて: Server および Data Center のみ。この記事は、Server および Data Center プラットフォームのアトラシアン製品にのみ適用されます。
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Fisheye および Crucible は除く
問題
Hipchat Server hosted in AWS is no longer reachable via IP address or FQDN after root volume (/dev/xvda) migration to China region. Admin will see the following errors in the logs:
$ tail tetra.err.log
2016-09-19T02:44:04.767511+00:00 hipchat tetra-app-1: [] ERROR: Unable to get feature flags: url=https://hipchat.somedomain.com/api/features, err=User timeout caused connection failure.
$ tail nginx.err.log
2016-09-19T02:43:03.584899+00:00 hipchat coral-0: [] ERROR: Unable to get feature flags: url=https://hipchat.somedomain.com/api/features, err=User timeout caused connection failure.診断
Run curl test against the server's IP address over port 80 and 443 from a machine's terminal/command-line and check the output. See example below:
$ curl http://54.223.xxx.xxx
curl: (7) Failed to connect to 54.223.xxx.xxx port 80: Connection timed out
$ curl http://54.223.114.109:443
curl: (7) Failed to connect to 54.223.xxx.xxx port 443: Connection timed out
If the results show connection timed out, it indicates that there's restriction on the network and ports blockage.
原因
Ports 80 and 443 are blocked in China AWS region. Admin will need to file for ICP Recordal or ICP License to host public content on AWS (China) in accordance with Chinese law and regulations. For more info, see these articles:
- https://forums.aws.amazon.com/message.jspa?messageID=653855
- https://www.amazonaws.cn/en/about-aws/china/faqs/#do-i-need-icp-recordal
ソリューション
Contact AWS China (Beijing) team at https://www.amazonaws.cn/en/contact-us/?nc1=f_m for further assistance.