目的

To gather the client type statistics of the users who were logged in to the HipChat Server / Data Center instance.

ソリューション

Method #1 (Mobile)

• The easiest way to get this information is to scan the /var/log/hipchat/tetra.log for requests sent by an mobile session

• Run the command below to return a list of unique users who had sessions initiated using mobile device(s).

  • iOS

    admin@hipchat:~$ grep "New request" /var/log/hipchat/tetra.log | grep ":iphone|" | awk -F'from=' '{print $2}' | cut -d: -f1 | sort -u

• • Android

    admin@hipchat:~$ grep "New request" /var/log/hipchat/tetra.log | grep ":android|" | awk -F'from=' '{print $2}' | cut -d: -f1 | sort -u

Method #2 (Mobile / Desktop / Web Browser)

• Another alternative is to Use the /var/log/hipchat/web.log to trace for details of the sessions specific to desktop / web / mobile client

• Run the command below:

  admin@hipchat:~$ grep "=== REQUEST START === url: https://<fqdn>/api/save_preferences" /var/log/hipchat/web.log

• You will get an output that looks like this:

  2018-05-28T04:31:56.497511+00:00 hipchat web[21562]: api_internal/save_preferences#REQ8DA436 uid-1 1ms [info] === REQUEST START === url: https://hipchat.example.com/api/save_preferences, method: POST, referrer: https://hipchat.example.com/chat, server: , remote_addr: 103.233.242.8, user_agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_4) AppleWebKit/605.1.15 (KHTML, like Gecko) HipChat/756 (modern), x_hipchat_request: public
  2018-05-28T04:32:11.137572+00:00 hipchat web[20946]: api_internal/save_preferences#REQD648FD uid-1 1ms [info] === REQUEST START === url: https://hipchat.example.com/api/save_preferences, method: POST, referrer: https://hipchat.example.com/chat, server: , remote_addr: 103.233.242.8, user_agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_4) AppleWebKit/605.1.15 (KHTML, like Gecko) HipChat/756 (modern), x_hipchat_request: public
  2018-05-28T04:37:39.539249+00:00 hipchat web[20947]: api_internal/save_preferences#REQD08148 uid-1 1ms [info] === REQUEST START === url: https://hipchat.example.com/api/save_preferences, method: POST, referrer: https://hipchat.example.com/chat, server: , remote_addr: 103.233.242.8, user_agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_4) AppleWebKit/605.1.15 (KHTML, like Gecko) HipChat/756 (modern), x_hipchat_request: public

• The uid-<user_id> will include the information of the user while the user_agent data contains the client and browser types you need. For example: 

  Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_3) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/66.0.3359.181 Safari/537.36	This is Chrome version version 66.0.3359 running on Mac OS X 10_13_3
  Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_3) AppleWebKit/604.5.6 (KHTML, like Gecko) HipChat/756 (modern)	This is the Mac client
  HipChat/4030003.1665 Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) QtWebEngine/5.7.0 Chrome/49.0.2623.111 Safari/537.36, x_hipchat_request: public	This is the Windows client
  HipChat/3.16.4.18 CFNetwork/897.15 Darwin/17.5.0	This is the iOS client version 3.16.4.18