Crowd service is not restarted using "hipchat service --restart" or "hipchat upgrade --restart"

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プラットフォームについて: Server および Data Center のみ。この記事は、Server および Data Center プラットフォームのアトラシアン製品にのみ適用されます。

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Fisheye および Crucible は除く

This is for an outdated version of Hipchat Server

 This article applies to a version of Hipchat Server which will be deprecated soon. After that period the version will no longer be supported.

When will my version be deprecated?

The following versions have been deprecated:

  • Hipchat Server 1.3 (EOL Date: Aug 17, 2017)
  • Hipchat Server 2.0 (EOL Date: Jun 17, 2018)
  • Hipchat Server 2.1 (EOL Date: Dec 8, 2018)

The following version will be deprecated soon:

  • Hipchat Server 2.2 (EOL Date: May 30, 2019)

You can read more about Atlassian's End of Life policy here.

You should upgrade to a more recent version of Hipchat Server as soon as you can to take advantage of new features, and security and bug fixes.


問題

Starting with Hipchat Server 1.4.0, the embedded Crowd service is not restarted using either of the following commands:

hipchat upgrade --restart
hipchat service --restart

診断

環境

  • Hipchat Server 1.4.0 and higher. 

Diagnostic Steps

  • Check the process id of crowd prior to running either of the commands above:

    service crowd status
    crowd is running with pid 5552
  • Run either of the Hipchat restart commands above and note that the process id (5552 in this example) does not change, which means the Crowd service was not restarted:

    service crowd status
    crowd is running with pid 5552

原因

This is by design and is not a bug in Hipchat Server 1.4.0 and higher.  Crowd is not included in the list of services to be restarted using either Hipchat command. 

ソリューション

If Crowd needs to be restarted, it must be done separately.  The following commands should be used to stop, start, restart, or check the status of the crowd service:

sudo dont-blame-hipchat
service crowd stop
service crowd start
service crowd restart
service crowd status

 

 

最終更新日: 2018 年 1 月 19 日

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