Connection failed: "XMPPERROR establishing connection with Server" when connecting with mobile clients.
プラットフォームについて: Server および Data Center のみ。この記事は、Server および Data Center プラットフォームのアトラシアン製品にのみ適用されます。
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Fisheye および Crucible は除く
This is for an outdated version of Hipchat Server
This article applies to a version of Hipchat Server which will be deprecated soon. After that period the version will no longer be supported.
You should upgrade to a more recent version of Hipchat Server as soon as you can to take advantage of new features, and security and bug fixes.
問題
When using the mobile clients (iOS/Android) with 'Require Certificate Authentication' checked, you receive the following error:
Connection failed "XMPPERROR establishing connection with server"原因
これには次のような原因が考えられます。
- Port 5223 not being opened or being blocked by another service/firewall.
- No SSL intermediate certificate installed in the certificate chain.
- Incorrect SSL intermediate certificates installed in the chain.
- Self signed certificate.
ソリューション
- Verify that port 5223 is fully open.
- Make sure that you have a trusted SSL certificate chain installed.
- Make sure that the correct SSL intermediate certificate is installed in the SSL certificate chain. Some vendors use multiple intermediates to tie the root CA certificate to the primary certificate.
- Run openssl s_client -connect your-companies-FQDN.com:5223 against your Server instance and if you see verify error:num=27:certificate not trusted and verify error:num=21:unable to verify the first certificate, then the certificate chain isn't trusted. Contact your CA vendor for the intermediate certificate and install it in Hipchat Server along with your primary certificate and your private key.