All rooms topics keep loading in Mac client
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This article applies to a version of Hipchat Server which will be deprecated soon. After that period the version will no longer be supported.
You should upgrade to a more recent version of Hipchat Server as soon as you can to take advantage of new features, and security and bug fixes.
問題
After a Mac client restart, all rooms topics kept loading. However, the same problem is not observed on the web client. The following screen shot is what the affected user sees in the Mac client:
診断
User can try to log out from the client and re-login to clear the cache.
原因
The client cache is broken.
ソリューション
In case a client restart and a re-login did not help, proceed to clear Mac client preferences by following the instructions here.