Verify and troubleshoot your Hipchat Data Center deployment

Before you allow users in to your Hipchat Data Center deployment, you should do a verification pass to make sure that everything is configured and working appropriately. This page contains a checklist that we hope will help you verify the deployment, and catch any errors before you open the deployment to users.

On this page:

Verification checklist

Test your deployment to make sure that all of the functionality is working as intended. You should confirm that:

☐ users can log in using your organization's auth source

☐ users can view (and if enabled, edit) their profile information

☐ users can send and receive messages in chat rooms

☐ emoticons are working in chat messages

☐ any integrations that are enabled are working

☐ users can upload and view files

☐ users can search for messages in their chat history

☐ if enabled, users can send and receive 1-to-1 chats

☐ if enabled, video chat is working

Troubleshooting and logs

Log files are available in the /var/log/ directory of each node.  The Hipchat service logs can be found inside /var/log/hipchat/.

Once per day, the log files from each node are copied to the /file_store/shared/logs subdirectory of your network-attached storage volume. They follow a /YYYYMMDD/machineid/log-files naming convention.

Configuration management is managed by chef-solo. It is run at boot, upgrade, and during service restarts. You can find the chef-solo log file in at /var/log/chef.log

To retrieve all your logs, run  hipchat log -r  on each node. This copies the logs to the  /file_store/shared/logs folder, which you can then compress and include with your support request. 

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If you need to open a Support request, make sure you download and attach your logs if possible. This helps us speed up the troubleshooting process.

最終更新日 2017 年 11 月 30 日


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