Contacting Hipchat Server Support
Gather a set of logs from your Hipchat Server by running
hipchat diagnostics -b at the system's terminal/command-line interface to include when raising a support request. Please be sure to include the passphrase for the log bundle and a Hipchat Server support engineer will review your issue as quickly as possible.
Need your Support Entitlement Number (SEN)? Head to Server admin > License.
Got comments? Feature requests? Add a suggestion. Your fellow Hipchat Server users can review and vote on them.
hipchat diagnostics -b command was introduced in Hipchat Server v1.3.7.
On an older version? Please run:
sudo /bin/dont-blame-hipchat -c "tar -czf /home/admin/hc-logs.tar.gz /var/log"