Contacting Hipchat Server Support


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Before you contact support, please first check the Hipchat Knowledge Base and the questions about Hipchat Server on Atlassian Answers to see if your question has already been answered.

Gather a set of logs from your Hipchat Server by running hipchat diagnostics -b at the system's terminal/command-line interface to include when raising a support request. Please be sure to include the passphrase for the log bundle and a Hipchat Server support engineer will review your issue as quickly as possible. 

Need your Support Entitlement Number (SEN)? Head to Server admin > License

Got comments? Feature requests? Add a suggestion. Your fellow Hipchat Server users can review and vote on them.


The hipchat diagnostics -b command was introduced in Hipchat Server v1.3.7.

On an older version? Please run:

sudo /bin/dont-blame-hipchat -c "tar -czf /home/admin/hc-logs.tar.gz /var/log"

最終更新日 2017 年 11 月 30 日


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