Error when using JIRA for User Management with SSO enabled

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症状

Users are getting the following error when logging into Fisheye:

Password incorrect or unknown user

Also from Fisheye logs we got:

2011-06-14 11:13:53,999 WARN  [btpool0-59 ] fisheye.app CrowdAuth-authenticate - Problem communicating with Crowd
com.atlassian.crowd.exception.OperationFailedException
	at com.atlassian.crowd.integration.rest.service.RestCrowdClient.handleCommonExceptions(RestCrowdClient.java:1084)
	at com.atlassian.crowd.integration.rest.service.RestCrowdClient.authenticateSSOUser(RestCrowdClient.java:809)
	at com.atlassian.crowd.integration.http.CrowdHttpAuthenticatorImpl.authenticate(CrowdHttpAuthenticatorImpl.java:59)
	at com.cenqua.fisheye.user.crowd.CrowdAuth$2.call(CrowdAuth.java:207)

and from JIRA logs we have:

Jun 14, 2011 11:13:53 AM com.sun.jersey.server.impl.application.WebApplicationImpl onException
SEVERE: Internal server error
java.lang.NullPointerException
	at com.atlassian.crowd.plugin.rest.service.controller.TokenController.createSession(TokenController.java:170)
	at com.atlassian.crowd.plugin.rest.service.controller.TokenController.authenticateUser(TokenController.java:65)
	at com.atlassian.crowd.plugin.rest.service.resource.TokenResource.authenticateUser(TokenResource.java:76)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
	at java.lang.reflect.Method.invoke(Method.java:597)

原因

This happens when the SSO option is left enabled.

ソリューション

Disabling SSO will do the trick:

  1. Go to Fisheye Administration.
  2. Click on Authentication under Security Settings.
  3. Click Edit button under JIRA / Crowd Authentication Settings.
  4. Set option Single Sign On to Disabled and click next.
  5. Synchronize group(s) again, save and exit.

 

最終更新日 2018 年 7 月 31 日

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