問題
The below error will be popped up when creating issue at Service Desk Customer Portal:
The following appears in the logs:
[servicedesk.internal.rest.CustomerWeb] Unexpected error creating request '[I18nErrorMessage(sd.portal.error.issue.wrong.request.type,List())]' : com.atlassian.servicedesk.internal.feature.customer.portal.WrongRequestType$
診断
環境
- Any relevant information that clarifies the environment that an issue occurs in such as Database (type and version/s), Browser (type and version/s), OS (type and version/s), Java version, etc...
Diagnostic Steps
- Any specific steps necessary to reproduce the issue that will ensure that the customer is actually experiencing the same problem as the one that that is being described.
- Steps like these will often involve checking data using SQL
SELECTqueries to see if the application is in a particular state OR any checks to ensure that the customers environment is in a state that will bring about the described problem
This section is optional, especially if the problem is triggered regardless of the environment and diagnosis
原因
The error message was caused by the workflow modification.
ソリューション
- Make sure all the issue types are mapped, from one transition to another.
- Check other transition on the workflow.
Please note that we don't recommend customers to do any modification on JIRA Service Desk workflow as explained at here . This is because the goal of having SD is the simplicity of it.
We do not recommend manually configuring your JIRA Service Desk workflow properties. We introduced automation rules in JIRA Service Desk 2.4, which can be used to automatically transition issues when a comment is added.
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