The below error will be popped up when creating issue at Service Desk Customer Portal:
The following appears in the logs:
- Any relevant information that clarifies the environment that an issue occurs in such as Database (type and version/s), Browser (type and version/s), OS (type and version/s), Java version, etc...
- Any specific steps necessary to reproduce the issue that will ensure that the customer is actually experiencing the same problem as the one that that is being described.
- Steps like these will often involve checking data using SQL
SELECTqueries to see if the application is in a particular state OR any checks to ensure that the customers environment is in a state that will bring about the described problem
This section is optional, especially if the problem is triggered regardless of the environment and diagnosis
The error message was caused by the workflow modification.