プラットフォームについて: Server および Data Center のみ。この記事は、Server および Data Center プラットフォームのアトラシアン製品にのみ適用されます。

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Fisheye および Crucible は除く


問題

Customers are unable to add participants to a Service Desk request. 

  • Click "Add People" in the Service Desk request
  • Look up the user that needs to get added as participant
  • Once found, click "Add" to add the participant

After the "Add" button has been clicked, nothing happens.

atlassian-jira.log に次のメッセージが出力される。

http-bio-8080-exec-36 ERROR <user> 646x217666x1 5hs9lj <IP>,<IP> /rest/servicedesk/1/servicedesk/customer/participant/addparticipants/<Issue-ID> [common.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: com.atlassian.jira.issue.customfields.impl.FieldValidationException: Boolean parse error: null
com.atlassian.jira.exception.DataAccessException: com.atlassian.jira.issue.customfields.impl.FieldValidationException: Boolean parse error: null

Followed by a:

Caused by: com.atlassian.jira.issue.customfields.impl.FieldValidationException: Boolean parse error: null
	at com.xiplink.jira.jql.GitCommitsReferencedCF.getSingularObjectFromString(GitCommitsReferencedCF.java:44)
	at com.xiplink.jira.jql.GitCommitsReferencedCF.getSingularObjectFromString(GitCommitsReferencedCF.java:20)
	at com.atlassian.jira.issue.customfields.impl.CalculatedCFType.getValueFromCustomFieldParams(CalculatedCFType.java:76)
	at com.atlassian.jira.issue.fields.CustomFieldImpl.updateIssue(CustomFieldImpl.java:1264)

This only appears to happen for Customer user types in JIRA Service Desk.
Agents do not appear to be impacted by this. 

原因

This issue is caused by the GIT Integration Plugin for JIRA of version 2.6.9
Version 2.6.10 provides a fix for this issue.

回避策

Downgrading the add-on to version 2.6.8 will prevent this issue from happening.
In addition, 2.6.10 and newer versions provide a fix as well.

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