|Jira Agile 6.3
Issues being dragged to Done status in the Rapid Board (Work Mode) are left with a
Unresolved Resolution field status.
This was caused by a known issue as tracked under - GHS-5741Getting issue details... STATUS . If a project was created from JIRA and later converted to
Simplified Workflow, the Resolution field is not configured. This will lead to all
Issues having a Resolution of
If the project was created directly from JIRA Agile Getting Started page, it will already use the Simplified Workflow and the workflow will already handle setting of the Resolved status when issues are moved to the last column.
Method 1 - This workaround will configure a transition screen where the Resolution field is manually set by the user:
Method 2 - This workaround will automatically set the Resolution field to
There may be other transitions in the workflow that has a similar post function set to clear the Resolution. To resolve this; Remove the post function that is set to clear the
Resolution field from any other transitions.
In case if this KB does not fix the problem, please feel free to contact our support via https://support.atlassian.com/ja by create an issue with an XML backup of your database (Administration > Backup data to XML) so that we can try to reproduce the problem here for further investigate. You can anonymise your data if you wish by going to [http://confluence.atlassian.com/display/JIRA/Anonymising+data?utm_source=support].