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  • Side bar tips keep showing up for one user
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Platform Notice: Server and Data Center Only. This article only applies to Atlassian products on the server and data center platforms.

 

問題

Write a brief step by step description of the symptoms of the problem including any errors, eg:

Sidebar keep showing for one or more users and there is no option to click it away.

 

原因

Not sure exactly on the root cause of the behaviour. However, it seems that the property that suggests not to show this help tip to the user is not set correctly in the database. 

ソリューション

Run the following query in the database :

INSERT INTO propertyentry VALUES (
	(SELECT max(id)+1 FROM propertyentry),
	'ApplicationUser',
	(SELECT id FROM app_user WHERE lower_user_name = '<affected-user>'),
	'jira.user.suppressedTips.sidebar-chaperone-collapse-tip',
	1
);

Replace <affected-user> with the user that is experiencing this issue.

Restart JIRA after this.

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