Top navigation in Crowd pages is missing

Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.

Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Symptoms

Some pages in Crowd do not display the top navigation, as shown in the following screenshot. This issue occurs in all browsers.

(Auto-migrated image: description temporarily unavailable)

Cause

This is caused by corrupted plugin cache.

Resolution

  1. Stop Crowd

  2. Backup your Crowd Home Directory

  3. Go to Crowd Home Directory

  4. Delete the following folders (these folders will be re-created upon startup):

    • bundled-plugins

    • caches

    • plugins

  5. Start Crowd

Updated on April 8, 2025
Platform
Data Center only
Product
Crowd Data Center
On this pageSymptomsCauseResolution

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