Connection to authentication server failed message when logging into Crowd after changing servers
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
The following appears in the UI when trying to log in:
Connection to authentication server failed. Please review the logs for more information
Cause
The crowd.properties file was not updated when the Crowd Home Directory was migrated.
Failed to login due to the http connection timeout.
Solution
Resolution
Cause 1:
Edit the crowd.properties file in the root of the home directory.
modify the line
crowd.server.urlso that it points to your new Crowd server.
Cause 2:
Please check this KB for the resolution.
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