Active directory user(s) show as disabled in Crowd despite being enabled in AD
プラットフォームについて: Server および Data Center のみ。この記事は、Server および Data Center プラットフォームのアトラシアン製品にのみ適用されます。
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Fisheye および Crucible は除く
要約
After full sync with Active Directory, active AD accounts display as disabled in Crowd.
環境
Crowd 3.4.4
診断
To verify if this article workaround is applicable, we will run a SQL query in Confluence database:
SELECT * FROM CWD_USER WHERE DIRECTORY_ID = <ID> and active = 0
- This will show that the account(s) in question have a "0" value for the "active" column
In Crowd, go to "Users" and locate an affected disabled user. Click on it and navigate to the "Applications" tab.
- The Applications tab will be blank even though the user is a member of one or more active Crowd applications
If any results are returned then you could be affected by this issue. To confirm, check the results for any known active users.
原因
The root cause for this is unknown at this time and will be reported when identified.
回避策
Click the "Save" button in the "Applications" tab of the affected user.
This action should refresh the Applications screen, and all assigned applications will be visible. The account in question and all other erroneously disabled accounts should now be active.