Video will not play for mp4 uploaded files
プラットフォームについて: Cloud、Server、および Data Center - この記事はすべてのプラットフォームに等しく適用されます。
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*Fisheye および Crucible は除く
要約
Playing a video mp4 file from a page will result in audio-only. The video will be frozen on the first frame.
環境
Using any of the following browsers:
- Chrome
- Edge
- Firefox
診断
Inspecting the file we can see that the video is using codec HEVC/H265.
原因
As per https://caniuse.com/?search=H.265 most of the modern browsers (except Safari) do not support H.265 codec.
ソリューション
Switch to the supported H.264 for video encoding as per https://caniuse.com/?search=H.264
Last modified on Mar 19, 2021
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