User account changes are not updated on Confluence
プラットフォームについて: Server および Data Center のみ。この記事は、Server および Data Center プラットフォームのアトラシアン製品にのみ適用されます。
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*Fisheye および Crucible は除く
要約
After making changes to the user account's username or name, this same account doesn't show up in mentions, user macros or even on the People directory.
環境
Confluence Server 7.3.3
診断
Reviewing the atlassian-confluence.log file we can spot the following entry:
2021-01-14 13:49:07,843 WARN [http-nio-8090-exec-143] [onprem.confluence.util.UserUtil] getPreferences Falling back to UserDetailsManager settings storage for user username
-- referer: https://baseURL/display/spaceKey/pageName | url: /plugins/servlet/rest/api/userPreferences | traceId: 55ccca6cbcfa8936 | userName: username
原因
This problem may be caused by outdated information being stored on Confluence's cache and indexing, misleading the application towards what are the current settings for the changed user account.
ソリューション
To fix this behavior, it's necessary to clear the instance's cache and rebuild its indexes to update the user account's details:
- In your Confluence instance, navigate to
>> General Configuration >> Cache Management - Choose the Flush all option
- Then, navigate to your instance's Content Indexing
- Click on the button to rebuild the indexes
- In your Confluence instance, navigate to
If the problem persists after following the suggested steps, please contact Atlassian Support.