Incorrect and Invalid Character Message
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
The following warning is seen in the logs:
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WARN [http-7070-Processor7] [atlassian.seraph.util.EncryptionUtils] getByteInRange Incorrect character in stream [
WARN [http-7070-Processor7] [atlassian.seraph.util.EncryptionUtils] getByteInRange Incorrect character in stream [
WARN [http-7070-Processor7] [atlassian.seraph.util.EncryptionUtils] getBytes Invalid character in byte stream Z
WARN [http-7070-Processor7] [atlassian.seraph.util.EncryptionUtils] getBytes Invalid character in byte stream Z
Cause
This is usually due to a change in the cookies saving format.
Resolution
It is a WARNING message being displayed in the logs. They are harmless and safe to ignore.
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