Forgot Password and Self-Service Reset Password Missing or Not Visible
プラットフォームについて: Server および Data Center のみ。この記事は、Server および Data Center プラットフォームのアトラシアン製品にのみ適用されます。
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Fisheye および Crucible は除く
プラットフォームについて: Server および Data Center のみ。この記事は、Server および Data Center プラットフォームのアトラシアン製品にのみ適用されます。
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Fisheye および Crucible は除く
症状
First Case
- Users report that they cannot reset their own password in their profile as the Reset Password link is missing
- On the Login Screen for Confluence, the Forgot Password link does not appear
- Previously, users were able to Reset their own password and the Forgot password link was present
Second Case
- The Forgot Password link is missing on the login page
- Users can not receive email to reset their password in Confluence
原因
First Case
The cause of this issue is checkbox under Confluence Administration > General Configuration > Security Configuration > Security and Privacy entitled:
Second Case
#forgot-password {
display:none;
}
ソリューション
- First case resolution: uncheck the checkbox for External User Management under Confluence Administration > General Configuration > Security Configuration > Security and Privacy
Second case resolution: remove the following code from the Global Stylesheet found under Confluence Administration > General Configuration > Stylesheet > Global Stylesheet
#forgot-password { display:none; }
Removing the code above removes the hidden-display of the Forgot Password link