Fixlicense.action does not resolve license issue during upgrade
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
When starting an upgrade of Confluence, it redirects you to an error page that further redirects you to the URL below:
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http://<base_url>/fixonly/fixlicense.actionInputting the license on this page does not resolve the licensing conflict or allow you to proceed with the install.
Also, the following stack trace may appear in the atlassian-confluence.log:
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Caused by: com.atlassian.confluence.license.exception.MissingConfluenceLicenseValidationException: The given license is missing Confluence.Cause
The license the server is currently using is out of date or invalid
The current license is using a different serverID than the new license, and fixlicense.action is unable to resolve this conflict.
Resolution
You will need to manually change the license, which can be done by following the instructions found at How to change the Confluence Data Center License in confluence.cfg.xml file
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