Faster Permissions Service cannot be enabled due to corrupted group name
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Faster permission service was introduced since Confluence 7.16 to achieve better performance.
However, an error like below may occur in application log (atlassian-confluence.log), when enabling it.
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2022-05-31 16:47:50,526 ERROR [pool-12-thread-9] [security.denormalisedpermissions.impl.DenormalisedChangeLogListenerBase] updateAllRecords Content service: unable to update all permissions: java.lang.IllegalStateException: java.util.concurrent.ExecutionException: java.lang.IllegalStateException: We got user or group name 'xyz' from database even though we haven't requested it. It seems it's a bug
java.util.concurrent.ExecutionException: java.lang.IllegalStateException: java.util.concurrent.ExecutionException: java.lang.IllegalStateException: We got user or group name 'xyz' from database even though we haven't requested it. It seems it's a bugCause
This issue should be caused by corrupted group name. Especially, it may happen when there are trailing blank characters (trailing spaces etc.) in a group name.
Solution
Check if there is any corrupted group names in any tables of https://confluence.atlassian.com/confkb/how-to-rename-a-group-and-preserve-its-permissions-948228977.html
If any wrong group name is found, run the update SQL in the KB to correct them.
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