Failed to send email to create a password for a new user
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
The new user will be added to the default group, confluence-users, automatically. If the group does not have "Global Permissions Overview" permission to use Confluence or group not exist, the email for creating a password will fail.
Environment
Confluence 5, 6, 7
Diagnosis
The following error can be found in the application log:
1
DEBUG [http-nio-8090-exec-243] [confluence.mail.notification.DefaultNotificationsSender] isValidUser Send Notification: The user test005 was not a permissible recipient.Cause
If the default group, confluence-users, does not have permission to use Confluence or does not exist, the email to create a password cannot be sent out.
Solution
If the confluence-users group does not exist, it should be created and assigned "Global Permissions Overview" permission to use Confluence from here:
Go to
> General Configuration > Global Permissions
Was this helpful?