Confluence start up stuck without any error
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
Confluence isn't starting up and there's no error in the logs.
The following appears in the atlassian-confluence.log. (The logs still appending INFO or WARNING. No error is showing in the logs and it seems like Confluence is still starting up, but that's no the case)
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2000-01-01 13:59:24,393 INFO [localhost-startStop-1] [com.atlassian.confluence.lifecycle] contextInitialized Starting Confluence 5.9.9 [build 6217 based on commit hash 82a642d727bee456b0a91262638763d5620b1a86]
2000-01-01 13:59:26,578 INFO [localhost-startStop-1] [springframework.web.context.ContextLoader] initWebApplicationContext Root WebApplicationContext: initialization started
2000-01-01 13:59:30,301 INFO [localhost-startStop-1] [com.atlassian.confluence.lifecycle] <init> Loading EhCache cache manager
2000-01-01 13:59:32,324 WARN [localhost-startStop-1] [org.springframework.beans.TypeConverterDelegate] findDefaultEditor PropertyEditor [com.sun.beans.editors.EnumEditor] found through deprecated global PropertyEditorManager fallback - consider using a more isolated form of registration, e.g. on the BeanWrapper/BeanFactory!
2000-01-01 13:59:39,774 WARN [localhost-startStop-1] [org.springframework.beans.TypeConverterDelegate] findDefaultEditor PropertyEditor [com.sun.beans.editors.EnumEditor] found through deprecated global PropertyEditorManager fallback - consider using a more isolated form of registration, e.g. on the BeanWrapper/BeanFactory!
2000-01-01 13:59:39,782 WARN [localhost-startStop-1] [org.springframework.beans.TypeConverterDelegate] findDefaultEditor PropertyEditor [com.sun.beans.editors.EnumEditor] found through deprecated global PropertyEditorManager fallback - consider using a more isolated form of registration, e.g. on the BeanWrapper/BeanFactory!
2000-01-01 13:59:41,772 INFO [localhost-startStop-1] [springframework.web.context.ContextLoader] initWebApplicationContext Root WebApplicationContext: initialization completed in 15194 msDiagnosis
Environment
Confluence is connected to PostgreSQL database with pgpool cluster management tools. Note : This only happens if you're using pgpool prior to version 3.5.2.
Diagnostic Steps
Connections between Confluence and Database is fine. (Network Level)
Clearing Confluence plugins cache doesn't work.
Connect Confluence to a new schema within the same database doesn't work.
Do note that Confluence doesn't support pgpool as a clustered database management tools. See Confluence supported platform.
Cause
There was a bug in pgpool prior to version 3.5.2 whereby pgpool hangs connections to the database.
Solution
Resolution
Upgrade pgpool to version 3.5.4 that contain the fix. View the changelog here.
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