Confluence Space XML Import procedure fails with timeout

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プラットフォームについて: Server と Data Center のみ - この記事は、サーバーおよびデータセンター プラットフォームのアトラシアン製品にのみ適用されます。

問題

When trying to import a Space via XML file, it fails. The window shows the following message:

Import failed. Check your server logs for more information. Error putting scheduler on standby just prior to backup restore. Please wait a few minutes before trying again. If this error persists, please try restarting the server

診断

環境

  • Confluence with Crowd for User Management.

The following messages should appear in the logs:

2017-02-26 13:02:03,380 ERROR [Long running task: Importing data] [confluence.importexport.xmlimport.BackupImporter] preImport Timed out waiting for atlassian-scheduler currently executing jobs to complete: [RunningJobImpl[startTime=1488113916899,jobId=com.atlassian.crowd.manager.directory.monitor.poller.DirectoryPollerManager.1146881,jobConfig=JobConfig[jobRunnerKey=com.atlassian.crowd.manager.directory.monitor.poller.DirectoryPollerManager,runMode=RUN_LOCALLY,schedule=Schedule[type=INTERVAL,intervalScheduleInfo=IntervalScheduleInfo[firstRunTime=Sun Feb 26 12:58:36 UTC 2017,intervalInMillis=3600000]],parameters={DIRECTORY_ID=1146881}],cancelled=true]]
 -- url: /admin/restore-local-file.action | traceId: 6097777ec646d1bc | userName: root | action: restore-local-file

And...

-- url: /admin/restore-local-file.action | traceId: 6097777ec646d1bc | userName: root | action: restore-local-file
com.atlassian.confluence.importexport.ImportExportException: Error putting scheduler on standby just prior to backup restore. Please wait a few minutes before trying again. If this error persists, please try restarting the server.

原因

The Restore procedure triggers an LDAP sync (Crowd) which adds much more time to the process, so it exceeds the configured timeout and the import fails. This is a known issue that is being tracked at  CONFSERVER-53197 - Getting issue details... STATUS

回避策

As a workaround for this issue, you should disable the user management platform and try the import again. This should solve this issue.

 

最終更新日 2017 年 11 月 7 日

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