Confluence constantly using audio output
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
There is no sound to hear, but Safari shows the loudspeaker icon on every page that is viewed, to signal that there is an audio output.
Diagnosis
Environment
Confluence running on Safari. (Issue was not replicable in Chrome, Firefox or IE)
Diagnostic Steps
No error shown in the logs
Chat for Confluence Plugin was in used.
Enable safe mode was able to resolve this issue.
Cause
Chat for Confluence Plugin was installed and html class attribute js audio was added into every page.
Solution
Resolution
Temporarily disable the Chat for Confluence. OR, remove the plugin completely if it's not in used anymore.
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