Overview of all Atlassian products
Overview of Atlassian products and how they work together?
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The JIRA platform is, at its core, our workflow engine that allows you to track issues or tasks through a predefined and customizable workflow. These tasks can be organized by project, allowing for the entirety of your organization to track their issues at a project level with complete transparency using granular user permissions.
JIRA Service Desk
JIRA Service Desk is for teams who receive incoming issues/requests from other teams/customers. For example, hardware requests from other employees. It has extra features that let its projects function as help desks: service level agreements, reports, queues, accepting issues over portal or email, and more.
JIRA Service Desk is designed specifically for end-users to submit tickets to a help desk team. Unlike JIRA, JIRA Service Desk requires licensing only to your agents. You can check out some introductory documentation here and our getting started guide here. JIRA Service Desk is a great, simple solution to accept issues from others, but still have the power of the JIRA platform for your teams to tackle their work
JIRA Core takes this workflow engine and caters it for business teams to develop organized, easy to use, task-oriented projects. Whether the tasks are a simple to-do list or a robust 7 step workflow with complex transitions, JIRA Core is built to accommodate all of your requirements. JIRA Core is an excellent solution for business teams, legal teams, HR teams, non-technical teams, marketing teams, financial teams, operation teams, and more.
JIRA Software unlocks the power of agile and kanban by giving your team the tools to easily create & estimate stories, build a sprint backlog, identify team commitments & velocity, visualize team activity, and report on your team's progress. To give your team a tour through a complete project, the following guide contains two tutorials that show a simple agile workflow at a small software company. This guide touches on some of the most used features and follows the development team at Teams in Space as they work to improve their next generation space travel software.
HipChat enables your team to work better together by making it easy to share ideas, updates, code and files in real-time, anywhere. You can start rooms for projects, teams, or social interactions.
HipChat can be used as a standalone application with its own web, desktop, and mobile clients for a defined group of people – teams of all kinds. However, one of the HipChat strengths is its integrability with other Atlassian applications and third party systems. For how to integrate with other Atlassian applications and the benefits integration features provide see integrations.
To integrate with third party tools, there are loads of awesome pre-built integrations for:
To integrate HipChat with other systems, you can build your own integrations. This could be integrations that allow you to share data between HipChat and other application. This approach, building your own custom integrations, is not directly supported by Atlassian but we are happy to provide you with developer resources and implementation partners information. Have a look at HipChat API documentation, our developer site, and Atlassian answers community Q&A site.
Confluence is a collaboration wiki used to help teams collaborate and share knowledge efficiently. It acts as your document collaboration and repository as it keeps full tracking of what changed in each document, when, and by whom to keep an 'audit' trail. Team members can create, share, and collaborate on content. For service teams, Confluence in integration with JIRA Service Desk provides a powerful knowledge base. For development teams in JIRA Software and for business teams working in JIRA Core, Confluence offers powerful integration features for project documentation, team knowledge, capturing requirements, and much more.
Bitbucket Server is the on-premises Git repository management solution for enterprise teams. It allows everyone in your organization to easily collaborate on your Git repositories.
JIRA and Confluence
JIRA is "the workflow engine". Meaning, JIRA is great at holding items that represent specific tasks or 'objects' and can track the status of the task. In this example the contract lifecycle. JIRA can support custom fields where you can define dates to remind your team of due dates or expiration of the contract.
The power comes from JIRA and Confluence integrated together. You can link a page (the contract from this example) and the JIRA item together. Then JIRA becomes your reporting tool on the number of contracts in progress or completed, region, due date, reminders, etc. You can even create a dashboard to report on all your contract statuses cumulatively such as percent completed or in the review.
JIRA Software and Confluence
Confluence and JIRA were designed to complement each other, and have a number of integration points built-in. If your Confluence and JIRA sites are connected using Application Links, you can display and create JIRA issues and more from within Confluence. Check out this article for full details on creating JIRA issues from Confluence.
JIRA Software and Bamboo
Bamboo can pass important development information like build results and deployment statuses back to a JIRA application. This information is collated within the Development Panel. This panel summarizes the status of all work related to an issue and can assist in identifying where an issue's build is failing, and where it has been deployed.
JIRA and HipChat
JIRA (Core, Software, Service Desk) integrates with HipChat for real-time communication for your teams. Configuring JIRA with HipChat allow you to see real time feed of important JIRA activity in your HipChat rooms.
HipChat and Confluence
Connect Confluence and HipChat to take team collaboration to the next level. When you use HipChat and Confluence together you'll be always up to date on any new content and changes to your existing content.
HipChat and Bitbucket
Use the HipChat integration with Bitbucket for real-time updates on your pull requests—when they are created, commented, merged, and declined, commits—when they are pushed and commented, and issues.