Jira Service Management: What is Jira Service Management ?
What is Jira Service Management?
Jira Service Management is our ticketing system for teams who receive incoming issues/requests from other teams/customers. For example, receiving hardware requests from other employees or support request from your customers.
It has features such as service level agreements, reports, queues, accepting issues over portal or email, and more:
- flexible SLA settings
- customizable queues
- automated request management
- reporting capabilities
- accepting issues over portal or via email
Jira Service Management can be used both internally and externally. It is ITIL certified by Pink VERIFY™ for service request fulfillment, change management, incident management, and problem management.
The best way to see if this could be a good ticketing system for your use case, you can sign up for a Cloud trial or download a Server version. Our free evaluations are provided with no limitations on functionality and with no commitment.