Jira Service Management: Managing access to your service project
Go to Project settings > Customer permissions to choose who can raise requests in your service project and who your customers can share requests with.
リクエストを送信できるユーザーの選択
People need to be customers to raise requests in your service project. You can let your team control who becomes a customer, or let customers create their own accounts in your service project.
| リクエストを送信できるユーザー | 説明 |
|---|---|
| プロジェクトに追加されたカスタマー | Your team adds customers to the project via the Customers page, or by raising requests on their behalf. |
| People with accounts on your Jira site are automatically added to the Customers list and can raise requests. | |
| Anyone can email the service project or raise a request in the portal |
If this option is disabled, then your Jira administrator has not turned on public signup for service projects on this Jira site. Learn more |
リクエストを共有できるカスタマーの選択
You can allow customers to share requests with their organizations, anyone in the service project or people who aren't customers yet. The people customers share with become participants in the request. Request participants can comment on and share requests and receive the same notifications from Jira Service Management as the reporter. Learn more about request participants.
次の表は、カスタマーがリクエストを共有できる方法の説明です。
| カスタマーが共有できるユーザー | 説明 |
|---|---|
| 組織内の他のカスタマー |
|
| メールアドレスを知っている相手 | 組織内の他のカスタマーはさらに次のことが可能です。
|
| このプロジェクト内で検索されるカスタマーまたは組織 |
|
チームに最適な設定の選択
チームに権限を設定する方法が不明ですか? 以下にカスタマー権限を効果的に設定する方法について、いくつか提案を示します。
| 状況 | リクエストを送信できるユーザー | カスタマーが共有できるユーザー |
|---|---|---|
| You have a service project that handles contractors' leave requests. Only contractors can use the service project, and you don't want non-contractors don't get confused about where to request leave. | プロジェクトに追加されたカスタマー | 組織内の他のカスタマー |
| Your company has an IT service project, and you want all employees to be able to create their own accounts and email requests. | この Jira サイトにアカウントがあるカスタマー | このプロジェクト内で検索されるカスタマーまたは組織 |
| Your team provides software support for individuals. For example, if your company makes a free SAAS application that individuals use to manage finances, you can let your customers email bugs and questions to your service project email channel. | Anyone can email the service project or raise a request in the portal | メールアドレスを知っている相手 |