Jira Service Management: Customizing the Customer Portal

Jira Service Management 評価用リソース



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Each service project in Jira Service Management comes with its own customer portal with configurable request types. 


To customize your Jira Service Management portal, see configuring the customer portal from our Jira Service Management Cloud documentation and best practices for designing the customer portal. You'll be able to:

  • Personalize your portal’s color, scheme, and logo by applying your company's theme and branding
  • Add the ability for customers to transition requests within the customer portal
  • Add portal announcements of a service project and help center announcements for your Jira Service Management instance


リクエストをカスタマイズする手順については、「リクエスト タイプおよびワークフローを設定する」をご参照ください。

  • You can add custom fields to your Jira Service Management issue types (issues represent pieces of work for your agents) and decide which of those fields are displayed to the customer in the form of a request type on your customer portal. 
  • You can choose to phrase requests and their fields in a user-friendly way that is easy to understand for your customers or end-users. For example, the 'Summary' field can be displayed as ‘Describe your issue’. 
  • With a pre-set value, you can mark fields as required or hidden according to your requirements. See customizing the fields on a request type for details.


While Jira Service Management does not have a WYS/WYG editor built into the product, you can access the source code if you deploy Jira Service Management Server on your own server (as opposed to Atlassian Cloud). With Jira Service Management Server, you can edit and manipulate the source code to control the elements of the product in-depth.

You can also find apps in the Atlassian Marketplace for further customization of your Jira Service Management portal. Examples include:


ご自身でカスタム開発を行いたい場合、Atlassian Developer ドキュメントを確認したり、ほかのアトラシアン ユーザーのベスト プラクティスやアプローチをアトラシアン コミュニティで確認したり、カスタム ソリューションの開発についてアトラシアン ソリューション パートナーに支援を依頼したりすることができます。

Interested in a custom URL for your Jira Service Management portal? See Jira Service Management: Customize your portal URL

最終更新日 2020 年 11 月 23 日


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