Jira Service Desk: What are the feature differences between Server and Cloud?

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Question

What are the differences in features between Jira Service Desk Server and Cloud?

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The core functionality of Jira Service Desk is the same across platforms - Jira Service Desk is a ticketing system that enables your customers to raise requests via email or through a portal, with features such as workflows, queues, and SLAs.

A few features are different depending on the platform:

Features specific to Jira Service Desk Cloud

Features specific to Jira Service Desk Server/Data Center

Integration with Confluence

If you're interested in integrating Jira Service Desk with Confluence, our live collaboration tool, to serve customers with a knowledge base, please note that:

  • Jira Service Desk Cloud can only integrate with Confluence Cloud
  • Jira Service Desk Server/Data Center can integrate with both Confluence Server and Confluence Cloud

Additional information


最終更新日: 2019 年 2 月 11 日

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