Jira Service Desk: サービス デスク チームのキューを作成する

Jira Service Desk 評価用リソース

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目的

How to create queues for Jira Service Desk teams?

環境

サーバー版 / クラウド版 

方法

Queues are where tickets are organized for your agents. You build queues using Jira Query Language, which means you can capture issues as narrowly or as broadly as you need. You can build queues for unassigned issues, issues that are near SLA, issues with high priority, or any criteria within your imagination (or rather within our advanced searching - fields reference) to help your team be more efficient.

A single issue can exist in multiple queues. For example, an unassigned issue that's been sitting idle for several hours can appear both in an "Unassigned Issues" queue and in an "Issue Approaching SLA Breach" queue. 

All agents can see and access all the queues in the Jira Service Desk projects they are a member of. 

Read more on making queues for your team in our getting started guide for Jira Service Desk. You can also explore more detail on setting up queues for your team.





最終更新日 2018 年 6 月 11 日

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