Jira Service Desk: カスタマー通知の編集
Is it possible to edit customer's notifications (e-mail) ?
サーバー版 / クラウド版
You can easily edit outgoing customer notifications in Jira Service Desk by going to Project settings > Customer notifications.
You can set up rules in order to send a specific email notification after performing a certain action. You can learn more about customizing those rules and the notifications sent here.
All customers notification comes in a template that includes a subject, and a footer. It's possible for you to modify this template by clicking on "Edit Templates". In the template, you're also able to style your notification with HTML and CSS.