Jira Service Desk: 課題の作成とリクエストの起票の比較

Jira Service Desk 評価用リソース

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目的

How does 'Create an issue' differ from' Raise a request' in Jira Service Desk?

環境

サーバー版 / クラウド版

方法

  • The 'Create' button in your Jira menu bar creates a Jira issue, not necessarily a Jira Service Desk issue. To change Jira issues into Jira Service Desk issues, you need to manually select an Request Type for the field Customer Request Type.

  • To raise an issue as a Jira Service Desk issue, you need to use the Raise a Request option on the left-hand sidebar. Alternatively, the issue can come through your customer portal (recommended) or to a dedicated inbox over email, and this causes the issues to come in with a Request Type applied.

  • You can filter between different request channels by using the request-channel-type field (see more about the Request Channel Type field in our advanced searching - fields reference).

 





最終更新日 2018 年 6 月 11 日

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