Confluence: Confluence とは
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Confluence is Atlassian's content collaboration tool used to help teams collaborate and share knowledge efficiently. In Confluence, content is created and organized using spaces, pages, and blogs. Confluence's collaboration tools allow users to write, edit, comment and get work done together within the Confluence interface. Users can display a variety of content types thanks to Confluence's rich text editor, and an array of accepted attachment file types. Permissions and Restrictions all users to control the visibility of Confluence content at the Space or Page level, so only the right people have access to the right information. Confluence has also been designed to prevent duplicates, and display only the latest information.
While Confluence can be tailored to any type of need, a number of use cases have been documented below, such as using Confluence as a knowledge base or intranet.
For example, users can create roadmaps, create notes containing checklists, create blog posts and centralize content in one place.
Using Confluence with Jira Software
Confluence and Jira were designed to complement each other, and have a number of integration points built-in, giving Confluence users the ability to view, interact with, and reference Jira issues from a Confluence page. Confluence would be used for project collaboration, functional specification gathering, project discussion while viewing Jira issues or creating new ones without ever leaving Confluence.
See How to use Confluence for Software teams for details.
Using Confluence with Jira Service Desk
The integration between Jira Service Desk and Confluence enables you to serve your customers (and your agents) with a knowledge base integrated into the Jira Service Desk portal. See Write and Share Articles to see how Confluence can be used as the Jira Service Desk knowledge base. Note that your customers don't need to be licensed under Confluence to have free access to the knowledge base via the Jira Service Desk portal.