New Team Member Needs Admin Access After Site and Org Admin Leaves Company

Summary

A team member in your company who was formerly the Site Administrator of a Cloud instance has left the company, leaving no other Site Administrators.

Solution

Behavior experienced by a new administrator

The new admin:

• Is unable to gain access to the account owned by the former site administrator or

• Is unable to either log in with his account, reset the password, request the username with the company email or

• Is not receiving the email to reset the password for the account from the "Cannot Access Account" screen.

This happens because the previous admin left the company and there was no official hand over.

Reach out to Atlassian Support