Jira Service Desk Cloud request type permissions update
プラットフォームについて: Cloud のみ - この記事は、 クラウド プラットフォームのアトラシアン製品にのみ適用されます。
変更内容について
We're updating the way request type permissions work in Jira Service Desk Cloud projects on 24 February 2019 to remove any potential security risks.
Impact on your site
Depending on your permission settings, and if your customers belong to any Jira Service Desk organizations, the user picker custom field (which lets people search for users and share requests with them) may appear blank. Forms with a required user picker are affected by this update, as the user options will no longer be visible.
Suggested solution
If your site has a Jira Service Desk project with request types that have a user picker custom field, we recommend reviewing the available settings below and changing the user picker field from a required to an optional field.
To access the user picker:
- Go to Settings then Request Types
- Choose the Request Group
- Toggle the Visible Fields required field to 'No'
設定 | Who can they see in the user picker and share drop-downs (user suggestion/ browse)? | Who can they select or share with, in the user picker and share dialogs? |
|---|---|---|
Only customers in their organization. | 自身の組織内のカスタマーのみ。自身が組織に所属していない場合は誰も表示されません。 | 自身の組織内のカスタマーのみ。自身が組織に所属していない場合、誰も指定できません。 |
Any customer, via email address. | 自身の組織内のカスタマーのみ。自身が組織に所属していない場合は誰も表示されません。 | Anyone, via email address. |
Customers or organizations, by searching for a project. | すべてのユーザー | すべてのユーザー |
If you need any help, please contact our Support team.