Add-ons re-enabling themselves
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Symptoms
Some add-ons, even after being Disabled, are not removed completely and there is not an Uninstall button as prescribed in our documentation, Uninstalling apps.
Cause
These add-ons are not yet fully manageable via the instance and only Disable and Configure options appear (i.e. Harvest Time Tracking (Official), Incentify, Quandora Question & Answer for JIRA, etc.).
Resolution
These add-ons are manged via my.atlassian.com
Log into my.atlassian.com
Select, Licenses
Select, Cancel Subscription
ℹ️Active should then become Inactive
Updated on April 8, 2025
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