Looking for ways to collect feedback and evaluate customer satisfaction? Your search is over! Use the built-in features for collection and evaluation of customer feedback in JIRA Service Desk. With this release, customers will be able to provide feedback via email with a single click. 

A customer feedback rating scale is included In service desk email notifications about resolved issues:

This feature is available out-of-the-box and requires zero configuration. To begin collecting feedback, log in as a service desk project administrator and enable the new Satisfaction settings.