症状

After upgrading - on attempting to collapse the file tree within a pull request, the tree remains unresponsive and will not collapse any of the folders

In addition, user mentions no longer work within pull request comments, and any issue links to JIRA are not rendered on the pull request page.

原因

This is a common issue when certain third-party plugins are installed on a Bitbucket environment, but they are not compatible with the newer version of Bitbucket that the system was upgraded to. Specifically, these symptoms are often associated with the following plugin being installed and enabled on newer versions of Bitbucket:

• pull-request-notifier-for-bitbucket

ソリューション

To confirm that this issue is being caused by a installed plugin, we recommend that your team first activate Safe Mode within your Bitbucket instance using the following instructions:

Enable Safe Mode within Bitbucket Server

1. Navigate to Administration > Add-ons > Manage add-ons.
2. Click on the Enter safe mode link at the bottom of the page.
3. Click on Enter safe mode when you are prompted to confirm the operation.
4. Attempt to reproduce the issue in question.
5. When finished, you can exit safe mode by clicking on Exit Safe Mode and restore the previous configuration back on the Manage add-ons page.

If you find yourself unable to reproduce the issue after attempting the above steps, you will want to go through your plugins and attempt disabling them one-by-one until the issue cannot be reproduced. (It is recommended to start with disabling the plugins listed above, which are known causes for this particular issue.)