Unable to run pre-bootstrap upgrade tasks as your support period has ended
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
After installing / starting Bamboo the following message is shown on the UI:
The following appears in the atlassian-bamboo.log
1
Bamboo bootstrap failed: Unable to run pre-bootstrap upgrade tasks as your support period has ended. Please contact Atlassian and https://support.atlassian.comCause
An expired key is being loaded by Bamboo during startup.
Resolution
This error happens when a customer has got 2 licenses on their account but the one that already expired loaded into their Bamboo.
The property below on your <Bamboo_Home>/bamboo.cfg.xml contains the license that already expired:
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<property name="license.string"> (valid license value here) </property>Here are the steps to fix this:
Stop your Bamboo instance
Backup the bamboo.cfg.xml file somewhere else in your file system
Login to MyAtlassian
Retrieve the valid license key
Copy and paste the new license key on the property below, overwriting the one that expired:
1<property name="license.string"> (valid license value here) </property>
Restart your Bamboo instance
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